After you've cleared The Bone Pit of undead and return, Jansen will complain about the poor quality of the pickaxes. He's alerted Hubert to the problem, but he has done nothing. Hawke can offer to help out. Unlike the previous two quests, Hubert makes no mention of this problem, requiring Hawke to actually go to the Bone Pit of their own accord to find out about it.
Go into Lowtown during the day. You'll find a Smith next to the Armor Merchant. The pickaxes cost 15 no matter what dialogue options you select. The quest concludes when you hand over the gold, and there is no need to return to Hubert or Jansen.
- 1000 XP (quest completion)
- There is a dialogue option to ask for a discount, but the smith does not give one.
- Responding to Jansen's request with "Maybe", the quest may not be added to your journal and the smith will not sell you the pickaxes. Returning to Jansen shows a quest marker above him, but he will not give you another opportunity to pick up the quest, and you will be unable to acquire it.
- If you go to Lowtown and interact with the smith before acquiring the quest, can cause the quest to bug and the smith will never offer pick axes to sell.
- Speaking to the Smith and selecting an option other than immediately paying his price can end the conversation leaving the quest impossible to complete. Leaving the area and returning to speak to the Smith again can sometimes fix this. This may be caused if Hawke has insufficient funds.
- This may be fixed as of 1.03 update PC. and 1.05 PS3.
- If he is spoken to after this quest, Hubert claims to have had no idea the miners needed new equipment, yet Jansen specifically states at the beginning of the quest that he "asked Hubert for new pickaxes ages ago and he ignored me." Hubert makes no mention of this quest, yet knew enough about the infestation and haunting to notify Hawke when prompted. Given his history of skimping on paying for the wellbeing of his workers, this may indicate that Hubert knew all along and was hoping Hawke would pay to solve the problem out of their own pocket.