Softened

Softened refers to optional personality changes for Leliana in Dragon Age: Inquisition. The change affects future character dialogue, the overall attitude of the character, and Leliana's methods of dealing with opposition as the Divine, if elected.

Hardened
In the game, Leliana is hardened by default regardless of whether or not she was hardened in Dragon Age Origins. As hardened, she will kill those she believes guilty of betrayal and question herself when she shows weakness. She will often remark on how killing can be a necesity when dealing those who oppose her. As Divine, she will meet her opposition with ruthless force. If you wish for Leliana to remain hardened, you only need to avoid the dialogue options below.

Dialogue
To soften Leliana you must chose EVERY dialogue option listed below. Missing even one means Leliana will remained hardened. In each dialogue wheel, only one choice will soften Leliana, all others will result in no change.

Haven

 * When you are first able to speak with Leliana in Haven, you will find her praying. She expresses doubt at the Maker's plan and anger toward Justinia's death. Choose whichever option you wish for the first dialogue wheel. For the second, choose the option My Sympathies. Leliana will admit Justinia's death hit her hard.


 * Later in Haven, you will discover Leliana speaking to an agent about a traitor. She makes the decision to execute him. Choose the option Do you have to kill him? You can convince Leliana to spare him any way you would like. She will argue with you, but eventually relent.

Skyhold

 * After arriving at Skyhold, you will find Leliana in conversation with Cullen. She blames herself for the people who died at Haven and believes if she didn't pull her agents back, they might have had more time to work against Corypheus and perhaps save Haven. You can choose whatever dialogue options you wish (either blame or support her) for the first two wheels. At the third wheel, choose the option Our men are not disposable. Leliana will question your "sentimentality."

The Left Hand of the Divine

 * During The Left Hand of the Divine quest, Leilana will want to kill Sister Natalie. Tell Leliana to Let her go. If you have chosen the correct dialogue options in all previous conversations mentioned above, Leilana will let Natalie go. If you have not chosen the correct opens or if you tell Leilana to kill Natalie, Leilana will remain hardened.


 * After Leilana releases Natalie, she will go to the box and find it empty. Choose which ever option you wish for the first dialogue wheel. For the second, choose the option Stop torturing yourself. Leliana will thank you for helping her see what was right and says she will see you back at Skyhold.

Return to Skyhold

 * Talk to Leliana upon returning to Skyhold and choose whichever dialogue options you would like. Leliana will admit that she feels reborn and she realizes she is more than what Justinia made her.

Divine
After performing all dialogue options above and viewing the final cut scene, Leliana will be softened. If she is elected Divine, Leliana's urgings for unity take root and the Chantry remains strong.